Help


In Jaime we work to bring you the best service. If you have any problem with our App here you will find the solutions to most common situations. 

Clients

What can I do if I forgot my password?

Don't you worry, enter the homepage and press "forgot my password". Follow the App instructions. Soon you will receive a text message with a code that lets you reset your password.

What I do if my App is blocked?

If your Jaime App is blocked send us a message at: clientes@jaimetelleva.com and inform the situation. It could be that the system detected any fraudulent or improper use of the App and blocked it for your own protection.


Jaime reserves the right of admission and is not responsible for any damages that the user may suffer by the incorrect use of the application.

How to make a Jaime App account?

Is simple!  Follow these steps:

  1. Go to your mobile app store: the iTunes App Store for iPhones or Google Play Store for Androids.
  2. Download and install the free Jaime App.
  3. Introduce your e-mail and password.
  4. Enter the requested information.  Once you have read the terms and conditions you must accept them and click “Save”. You also have the option to register directly on your Facebook account.
  5. You will receive a code of 4 digit via "Text", insert it and register.
  6. To get our service you must provide your credit card information.

How can I change my personal data?

Enter your "profile", select “Update profile", modify the data and click "Save”. 

How do I add a payment method?

Go to your "profile", locate the "Payments page”, click “Add a credit card” and press “Save”.

I can’t check my service history?

Go to your “Profile” and search in the "History of journeys" screen. If you can’t be able to access the details of your previous trip, send us a message at: clientes@jaimetelleva.com; we will help you to solve the problem.

I can’t redeem my Promo Code?

Remember that to redeem your "Promo code" you have to enter the code before requesting the trip. The discount will be applied once the trip is completed. If you can’t redeem it and get a message of   “Promo code invalid", send us a message at: clientes@jaimetelleva.com to help you to solve the problem.

I forgot my password.

Don't worry!  Go to the home page and click "I forgot my password". You will receive a text message with a code, enter it and create your new password.

Drivers

How can I update my mobile number?

If you change your mobile device you must download the Jaime App again, enter your "e-mail address" and "Password". If you only changed your mobile number access your profile in the menu and add your new number.

I have a new e-mail account. How do I update it? 

Find your “Profile” in the menu, add your new email address and click "Update profile".

I can’t download the App, can I apply for it again?

Of course! Go back to Google Play if you have an Android or to Apple App Store if you have an iPhone, and download Jaime again.  Once installed click "Taxi", enter your e-mail address and your “Password”. Don't forget to register with us once it goes down.

What do I do if I have problems starting "On duty"?

  1. Check if you have signal.
  2. Close the App and reopen it.
  3. Turn off and turn on your mobile device, then open the application again.
  4. If you continue to experience difficulties, contact our technical staff via e-mail at: choferes@jaimetelleva.com

What should I do if the alarm does not sound?

If you do not hear the alert issued by the application when there is a request, check the volume of your mobile or the function "Silence” or "Vibrate". If this does not solve the problem try the following:


iPhones

  1. Go to “Settings”, click "Notifications" and check if the sounds are turned on.

Androids

  1. Go to “General settings” and check if “Notifications” are turned on.

What I can do if my App is not working?

If your App not is running as it should, it blocks, sends an incorrect message, does not accept payments or presents any other difficulty, send us a message to: choferes@jaimetelleva.com.

What should I do if my App was deactivated while I was charging a service?

Close the App and re-open it. If this does not work, turn off your phone, wait 5 seconds and turn it on again. Then download the App. If the problem persists, send us a message at: choferes@jaimetelleva.com to help you to solve it.

What should I do if I am not receiving service requests through the Jaime App?

Check that you have the App activated and if you are “On duty”.  Remember, you need to turn this setting on to receive requests. If you are not yet receiving requests, send us a message at: choferes@jaimetelleva.com to help solve the problem.


Copyright © Jaime 2016