Don't you worry, enter the homepage and press "forgot my password". Follow the App instructions. Soon you will receive a text message with a code that lets you reset your password.
If your Jaime App is blocked send us a message at: email@example.com and inform the situation. It could be that the system detected any fraudulent or improper use of the App and blocked it for your own protection.
Jaime reserves the right of admission and is not responsible for any damages that the user may suffer by the incorrect use of the application.
Is simple! Follow these steps:
Enter your "profile", select “Update profile", modify the data and click "Save”.
Go to your "profile", locate the "Payments page”, click “Add a credit card” and press “Save”.
Go to your “Profile” and search in the "History of journeys" screen. If you can’t be able to access the details of your previous trip, send us a message at: firstname.lastname@example.org; we will help you to solve the problem.
Remember that to redeem your "Promo code" you have to enter the code before requesting the trip. The discount will be applied once the trip is completed. If you can’t redeem it and get a message of “Promo code invalid", send us a message at: email@example.com to help you to solve the problem.
Don't worry! Go to the home page and click "I forgot my password". You will receive a text message with a code, enter it and create your new password.
If you change your mobile device you must download the Jaime App again, enter your "e-mail address" and "Password". If you only changed your mobile number access your profile in the menu and add your new number.
Find your “Profile” in the menu, add your new email address and click "Update profile".
Of course! Go back to Google Play if you have an Android or to Apple App Store if you have an iPhone, and download Jaime again. Once installed click "Taxi", enter your e-mail address and your “Password”. Don't forget to register with us once it goes down.
If you do not hear the alert issued by the application when there is a request, check the volume of your mobile or the function "Silence” or "Vibrate". If this does not solve the problem try the following:
If your App not is running as it should, it blocks, sends an incorrect message, does not accept payments or presents any other difficulty, send us a message to: firstname.lastname@example.org.
Close the App and re-open it. If this does not work, turn off your phone, wait 5 seconds and turn it on again. Then download the App. If the problem persists, send us a message at: email@example.com to help you to solve it.
Check that you have the App activated and if you are “On duty”. Remember, you need to turn this setting on to receive requests. If you are not yet receiving requests, send us a message at: firstname.lastname@example.org to help solve the problem.
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